Operations • Program Delivery • Automation

Building scalable tech operations systems.

I design operational frameworks, automation engines, and KPI-driven execution systems for products and national-scale programs.

Work with me View case studies

4,000+

Training applications generated

400+

Incubation applicants

2 cities

Multi-partner execution

Islamabad, PK • Remote-ready • LinkedIn

What I do

01 Build operational governance (SOPs, reporting, audit-ready systems)
02 Design delivery engines (roadmaps, RACI, KPI dashboards)
03 Automate workflows (AI-assisted ops, reporting automation)
04 Ship outcomes (cross-functional leadership, stakeholder alignment)

Best fit for

Head of Ops • Program Manager • Ops Architect • PMO Lead • Fractional COO

Work

Selected roles and focus areas.

Head of Operations — CEGA Pakistan (AGON Esports)

National-scale program delivery: training, incubation, co-working, outreach, reporting.

Stood up operations frameworks from zero to live execution.
Scaled outreach funnels to 4,000+ training and 400+ incubation applicants.
Built governance + reporting aligned to funder requirements.

Project Manager — Glitch (Pvt) Ltd

Mobile game lifecycle delivery + KPI-driven iteration.

Led cross-functional teams across dev, design, art, QA, marketing.
Monitored retention, engagement, CPI, monetization and shipped improvements.
Implemented workflow automation to increase execution speed.

Game Design + LiveOps (Multiple Studios)

Systems design, A/B testing, monetization, events planning.

Designed mechanics, progression systems, and feature breakdowns.
Supported LiveOps strategies to improve retention and revenue.
Aligned product decisions with performance data.

Case studies

Short, metric-first breakdowns. Add links/screens later.

Zero → National pipeline: 4,000+ training applicants

Program ops

Built outreach + intake funnels, standardized screening, and reporting dashboards across stakeholders.

Problem

No web presence, compressed timeline, multi-stakeholder execution.

System

Funnel design, SOPs, governance, dashboards, reporting cadence.

Impact

4,000+ applicants, 400+ incubation applicants, audit-ready reporting.

Game delivery engine: KPI-driven iteration

Product ops

Unified delivery across teams with milestone tracking, feedback loops, and KPI monitoring.

Problem

Slow iteration cycles, scattered tracking, unclear priorities.

System

Milestone planning, dashboards, experiment log, automation reminders.

Impact

Faster release cadence, clearer ownership, data-backed decisions.

Audit-ready governance for funded programs

Governance

Standardized SOPs, documentation, and reporting formats that reduce chaos and increase trust.

Problem

Ad-hoc updates + compliance risk across partners.

System

Templates, checklists, KPI cadence, stakeholder comms framework.

Impact

Cleaner approvals, smoother verification, consistent reporting.

Systems I build

Reusable frameworks that scale teams and execution.

Outreach + intake funnels

Awareness → application → screening → selection.

Landing page + form design
UTM tracking + reporting
Pipeline dashboards

KPI dashboards

Retention, attendance, churn, utilization, growth.

Weekly reporting cadence
Exec-ready summaries
Automation for updates

Ops governance

SOPs, checklists, RACI, compliance-friendly documentation.

Templates + playbooks
Audit-ready structure
Stakeholder alignment

Writing

Add posts later — this section is ready.

How I’d design a national application funnel (without wasting budget)

A practical framework: tracking, governance, and conversion.

→

The KPI stack for incubation programs

What matters, what’s noise, and how to report it.

→

Game teams move fast — here’s the ops reason why

Cross-functional loops and ruthless prioritization.

→

Contact

Best for: remote leadership roles, fractional ops, automation + dashboards.

Fastest

Email me directly:

hsyz2019@gmail.com

Or DM on LinkedIn.

Open LinkedIn

Contact form

Use Formspree / Netlify Forms. Replace the action URL.